How do you feel if you're stuck in a conversation with your manager or with your customer?
Have you ever been in a situation where you couldn't expresss your ideas in front of people?
There is a famous saying that " to know oneself is true progress " which means you definitely have better conversation when you can identify people's communication style. In this sharing, we would like to introduce you one of powerful tools named DISC communication. Interacting with different DISC styles is less hard if you learn how to adapt your style to suit the person you intend to talk to.
The DISC four-quadrant model forms the four Extended DISC styles. Starting at the top right we have Dominance ( Eagle is the main icon), the bottom right is Influence ( Peacock is the main icon )next is Steadiness ( Pigeon is the main icon ) , and then the top left is Compliance ( Owl is the main icon ).
The vertical axis describes a 'task vs people' orientation. Some individuals tend to focus on the tasks involved in a project, and others focus on the people involved. The words below these headings 'thinking vs feeling' captures a person's tendency to think their way through a decision or issue compared to others that feel their way through it by evaluating the emotions of others.
The horizontal axis describes the two opposites of 'introvert vs extrovert.' This axis tends to apply to where people get their energy. For example, extroverts tend to gain energy outwardly from being around others. Introverts tend to be able to refuel their energy from within themselves.
Below these headings, we also need to consider the other words, 'fast vs slow pace'. The 'reserved' oriented person tends to take a systematic and therefore slower approach to decisions, issues and attitude towards activities in general. The 'fast-paced' results people tend to look for shortcuts, take action fast and often view processes as slowing them down.
Below is the summary of Personalities of each types and How to communicate effectively with them. We hope it's useful for your learning and improvement in the working place.
D type people don't tend to be interested in 'why' someone feels a certain way but prefer 'what' they have decided to do about it.
People in I type get interest in human beings , so they are always watching others.
S styles ask questions about specifics and tend to say "let me think about it" when they are asked to come to a decision.
C profiles prefer communication where they can focus on facts and figures rather than opinions and feelings.
Last but not least, to get outstanding result we recommend you to:
Observe Others. When you meet someone, pay attention to traits such as what they talk about.
Recall the DISC Communication Model and decide whether the person is more task or people orientated, or fast or slow-paced.
Recognise. Based on your analysis above, you have the information to recognise the person's DISC behavioural style.
Adjust. Adjust your communication if necessary to engage in a pleasant interaction.
You can spend more time on reading above books. They're recommended for people who are struggling in Sales . However, it's quite suitable for all kinds of jobs. Hope you enjoy! Thanks all for your participation and wish to see you next upcoming events :
Source: HRsolutions/.
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